At MDH Performance, we are committed to providing high-quality automotive performance products to enhance your driving experience. We want you to be completely satisfied with your purchase; however, we also want to ensure that our customers are aware of our policies regarding refunds and returns.
1. Vehicle Compatibility Responsibility
Before making a purchase on MDH Performance, it is imperative that you thoroughly research and confirm the compatibility of the product with your vehicle. We provide detailed product information and compatibility guidelines on our website to assist you in making an informed decision. We strongly advise customers to double-check their vehicle’s specifications and requirements to ensure the product is suitable.
2. Contact Us for Clarification
If you are unsure about the compatibility of a product or have any questions regarding its fitment, please do not hesitate to contact our customer support team. We are here to assist you in making the right choice for your vehicle and can provide guidance to ensure a successful purchase.
3. Acceptance of Responsibility
By completing a purchase with MDH Performance, you acknowledge and accept the responsibility for ensuring that the item you have purchased is correct for your vehicle. We consider the completion of your order as confirmation that you have conducted the necessary research or contacted us for clarification.
4. Return Policy
MDH Performance operates a strict no-returns policy in cases where the item does not fit your vehicle due to compatibility issues. We cannot accept returns or provide refunds for products that were purchased without verifying compatibility beforehand.
5. Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please contact us immediately within 14 days of receiving the product. We will work diligently to resolve the issue by providing a replacement or issuing a refund, depending on the circumstances.
6. Cancellation Policy
Orders can be canceled within 24 hours of purchase, provided the item has not already been shipped. If you wish to cancel an order, please contact us as soon as possible.
7. Refund Process
Refunds will be processed in accordance with our policy and will typically be issued within 7-14 business days after approval.
8. Contact Information
If you have any questions, concerns, or need assistance, please do not hesitate to contact our customer support team:
- Email: info@mdhperformance.co.uk
- Phone: +442891877649
- Address: 28 Belfast Road, Bangor, County Down, BT20 3GS
We appreciate your business and look forward to serving your automotive performance needs. MDH Performance is committed to providing exceptional products and service to ensure your satisfaction.
This policy is subject to change, and any updates will be posted on our website. Please review our policy periodically to stay informed about our refund and return procedures.