At MDH Performance, we understand the importance of a seamless shopping experience, which includes timely and efficient shipping. Please take a moment to review our shipping policy to understand how we handle the delivery of our products.
1. Shipping Times
Shipping times for our products may vary depending on the brand and manufacturer. Most of our items are sourced directly from individual manufacturers, which means that delivery times can differ from one product to another. We make every effort to provide accurate estimated shipping times for each product on our website.
2. Order Processing
Upon receiving your order, we strive to process and dispatch it as quickly as possible. In most cases, orders are dispatched within 24-48 hours (excluding weekends and public holidays). However, please be aware that this processing time may vary depending on product availability and other factors.
3. Estimated Delivery Times
We provide estimated delivery times for each product on our website. These estimates are meant to give you a general idea of when you can expect your order to arrive. Keep in mind that these are estimates, and actual delivery times may vary.
4. Communication Regarding Delivery Times
If the estimated delivery time for your order is expected to be longer than 3-5 working days, we will make every effort to contact you promptly. We believe in keeping our customers informed and will provide you with an update on the expected delivery timeframe.
5. Options for Extended Delays
In cases where the expected delivery time is significantly longer than initially stated, we understand that you may have concerns. We will do our best to address these concerns by offering the following options:
a. Confirmation: We will contact you to confirm if you are comfortable with the extended delivery timeframe.
b. Cancellation: If you find the extended delivery time unacceptable, we will provide instructions on how to cancel your order with a full refund.
6. Tracking Information
Once your order has been dispatched, we will provide you with tracking information if available. This will allow you to monitor the progress of your shipment and get real-time updates on its status.
7. International Shipping
MDH Performance primarily serves customers in the UK. If you are an international customer, please contact us before placing an order to discuss shipping options, costs, and estimated delivery times.
8. Contact Information
If you have any questions or concerns regarding shipping or your order, please do not hesitate to contact our customer support team:
- Email: info@mdhperformance.co.uk
- Phone: +442891877649
- Address: 28 Belfast Road, Bangor, BT20 3GS, County Down
We are committed to providing you with the best possible shopping experience and ensuring that your products are delivered to you as efficiently as possible.
This policy is subject to change, and any updates will be posted on our website. Please review our policy periodically to stay informed about our shipping procedures.